Support
Any real value-adding service must provide a solid support infrastructure.
With any complex systems, it is inevitable that something might
not work the way it is supposed to, may cause an error or may simply
not be understood by the end user. Although we are constantly refining
our systems and services to be as powerful, intuitive and easy to
use as possible, we are prepared for the eventuality that sometimes
problems may occur. At Newnet, we employ an open door policy with
all our clients and provide the right kind of support when and where
necessary.
By speaking to our clients like human beings, and
not robots, about any of their hosting or internet access related
problems, we avoid the embarrassing and unnecessary consequence
of not being understood. In a language that is acceptable to all
concerned, we make it our mission to find out what the problem is
and how it can be solved quickly, effectively and with as little
inconvenience to our customers as possible.
Help Desk and FAQ Section
Many of the questions that our clients and new customers
ask us, have been asked before. So we've put together an online
resource of Frequently Asked Questions and an online Help Desk.
If you cannot find the answers you are looking for from here, then
feel free to email or phone Newnet directly.
For more information, visit the Newnet Client Zone here:
Email Support
We provide email support service for clients who prefer
this medium of communication (either for privacy or because of their
geographical location). All enquires sent into Newnet are answered
within 12 hours. Feel free to email us at:
Phone Support
We provide phone support between 08H30 to 16H30 ,
Monday to Thursday and from 08H30 to 15H00 on Fridays.
You may contact us on the Newnet cellular number until 23H00 although
we ask our clients not to use these numbers unless there is an emergency.
For a friendly voice that knows your name, contact
us today
Email Abuse (Spam)
Please forward all spam messages as attachments to
and we will review them and take necessary action to block or blacklist
where possible.
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