support
Any real value-adding service must provide a solid
support infrastructure. With any complex systems, it
is inevitable that something might not work the way
it is supposed to, may cause an error or may simply
not be understood by the end user. Although we are constantly
refining our systems and services to be as powerful,
intuitive and easy to use as possible, we are prepared
for the eventuality that sometimes problems may occur.
At Newnet, we employ an open door policy with all our
clients and provide the right kind of support when and
where necessary.
Help Desk and FAQ Section
Many of the questions that our clients
and new customers ask us, have been asked before. So
we've put together an online resource of Frequently
Asked Questions and an online Help Desk. If you cannot
find the answers you are looking for from here, then
feel free to email or phone Newnet directly.
For more information, visit the Newnet Client Zone here:
Email Support
We provide email support service for clients
who prefer this medium of communication (either for
privacy or because of their geographical location).
All enquires sent into Newnet are answered in a timely
fashion. Feel free to email us at:
Phone Support
We provide phone support between 08H30
to 16H00 , Monday to Thursday and from 08H30 to 15H00
on Fridays.
You may contact us on the Newnet cellular number until
23H00 although we ask our clients not to use these numbers
unless there is an emergency.
For a friendly voice that knows your name, contact
us today
Email Abuse (Spam)
Please forward all spam messages as attachments
to
and we will review them and take necessary action to
block or blacklist where possible.
